OPEN POSITIONS

IT SUPPORT AND MAINTENANCE ENGINEER

In this position you will be responsible for providing technical assistance to our customers as well as internal project delivery teams.

Your Duties Will Include:
  • • Acting as a primary contact of day-to-day IT support requests from customers.
  • • Provide premium quality phone, email and remote customer support.
  • • Running a web helpdesk system to ensure that all customer queries are recorded, resolved in a timely manner and followed up.
  • • Updating helpdesk documentation and making it available for the customer.
  • • Providing customer support at client’s facilities when necessary.
  • • Installation of hardware and software at customer sites.
  • • Planning and execution of preventive maintenance on customer sites.
  • • Analysing customer queries and spotting up underlying problems and bringing up proposals for product developers.
  • • Support of project delivery teams with hardware and software installation and configuration.
Must Have Skills:
  • • An ability to communicate verbally (in English and Lithuanian) and via email with customers in a simple and understanding manner, respecting each customer’s IT knowledge level.
  • • An ability to follow through and close out all issues to customers’ satisfaction.
  • • Being able to work under pressure occasionally.
  • • Self-motivation, focus on quality, timelines and cost.
  • • Good knowledge of general PC and Windows operating system.
  • • Excellent understanding of computer networking and troubleshooting issues.
  • • Willingness to learn and build skills related to specialised hardware.
  • • Drivers license.
Valuable Skills:
  • • Experience in a similar role.
  • • Proven track record in problem solving and project delivery.
  • • Linux user experience.
  • • Experience in administering Microsoft Windows and Linux servers.
  • • Working knowledge of routers and firewalls, VPN tunnels.
  • • Knowledge of managing virtualised environments.
  • • AWS/Azure experience.
You Should Also Know:
  • • Our team is really young. If you’re still studying, that’s no reason not to join us. We encourage learning.
  • • Flexible working hours and working from home are always possible if you have the proper skills and commitment.
  • • We’re expanding to different countries and continents, get to know the world by working with us!
How To Apply:
  • • Just send a short email about yourself at info@softemia.lt and we will get back to you shortly.